Susan Driever, Certified Veterinary Practice Manager

Susan's career in veterinary medicine began as an entry level accounting department clerk in the Pathobiology department of Texas A&M’s College of Veterinary Medicine, where she worked for a year after getting her undergraduate degree in Recreation, Park and Tourism Science in 1997. Looking for more challenging opportunities while waiting for Dr. Driever to graduate from vet school, she took a position as a software trainer for the university, teaching professors and administrators computer basics and software training classes. In 2000 after graduation and a wedding, she and Dr. Driever moved to the Houston area where Susan became the regional training manager for CompUSA, providing software training classes for the general public and private training classes for corporations. A few years later she was promoted to the position of stay at home mom, where she happily volunteered on many boards at the elementary level and volunteered in the schools in her spare time.

In 2015, Dr. Driever purchased the hospital and Susan was called into service first as a bookkeeper, but over time transitioned into the hospital's first ever practice manager. In January 2021, Susan earned her Certified Veterinary Practice Manager credentials, and is always looking for ways to learn and support the team. 

Professional and Volunteer Roles

Course Facilitator, VHMA Test Preparation Study Program for the CVPM exam 2021-Present
Houston Veterinary Practice Managers Association, Secretary 2020-2023
Houston Veterinary Practice Managers Alliance, Treasurer 2023-Present
Elkins High School Band Boosters, Secretary 2018-2023
Lake Olympia Swim Team, Statistician, Secretary, Treasurer 2013-2022
Boy Scouts of America, Pack 828 Advancement Chair, Committee Chair 2012-2017
Boy Scouts of America, Troop 103 Committee and District Committee Member 2018-Present

Our team of technicians and assistants are here to help your pets live the best lives they can.  They are indispensable in the exam room, helping the doctors by taking your pet's history and discussing the reason for the visit. They dispense medications, assist in surgery and love on your pet during recovery. They care for your pet as they would their own furry family. They are great resources when it comes time to send your pet home and will go over the medications and any special instructions you'll need to follow.  You can be sure that your precious pet is in good hands when they're in our staff's care.

Customer Service Representatives

"Receptionist" doesn't even begin to scratch the surface when it comes to describing all the things our front-line representatives do for you and your pets. These ladies are there for you when you call to schedule an appointment and are the smiling face that greets you when you arrive. They understand that sometimes a visit to the vet can be stressful and strive to provide the efficiency and compassionate care that every one of our customers deserves. They keep the day moving by preparing medical charts for each visit, providing counter sales of prescription diets and being sure that requested medication refills are packaged and ready to go when you arrive at the office. When your appointment is complete, they go over services provided and check you out with speed and accuracy.